Effective Date: 2025/04/02
Last Updated:2025/06/27
Welcome to Velmora Hotel & Spa. Your privacy is important to us, and we are committed to protecting the personal information you share with us. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website or use our services.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identifiable Information: Name, email address, phone number, postal address, and payment details.
- Booking Information: Stay dates, special requests, and preferences.
- Technical Data: IP address, browser type, access times, and pages visited (via cookies or analytics tools).
- Communication: Information provided in contact forms, feedback, surveys, or emails.
2. How We Use Your Information
We use the collected data for purposes such as:
- Processing and managing reservations
- Providing customer support
- Improving our website and services
- Sending promotional offers and updates (with your consent)
- Meeting legal obligations
3. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Trusted service providers (e.g., booking systems, payment processors)
- Legal or governmental authorities if required by law
- Internal staff for guest service fulfillment
All third-party services we use comply with relevant data protection standards.
4. Data Security
We implement strong administrative, technical, and physical safeguards to protect your data. However, please note that no online platform is 100% secure. We encourage you to use secure methods when transmitting sensitive information.
5. Cookies and Tracking
Our website uses cookies to improve user experience and analyze site traffic. You may choose to disable cookies in your browser settings, but doing so may affect functionality.
6. Your Rights
Depending on your location, you may have the right to:
- Access, correct, or delete your personal data
- Withdraw consent for marketing communications
- Request data portability or restrict processing
To make such requests, please contact us using the details below.
7. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices, and we encourage you to read their policies before submitting any personal data.
8. Children’s Privacy
Our website and services are not directed to individuals under 16. We do not knowingly collect personal information from children.
9. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. We recommend reviewing this page periodically to stay informed.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
📍 Velmora Hotel & Spa
Velmora Hotel , 99 Sukhumvit Soi 24, Khlong Tan, Khlong Toei Bangkok 10110, Thailand
📧 Email: info@velmora.com
📞 Phone: +66 2 123 4567
